Support
IT Support & Hardware Maintenance in Nairobi
A device that cannot be repaired locally is a liability. Webline supports what we sell: diagnostics, warranty, replacement and the kind of on-site visit that gets a floor working again before lunch.
Support is the reason the store is attached to a workshop and a team, not just a checkout. If a laptop fails, a switch dies or a camera goes dark, you call the same people who specified the kit. That is slower to market as a slogan and faster on a Tuesday morning.
We handle warranty claims, do-or-replace diagnostics, and on-site visits in Nairobi. Upcountry sites are supported by a mix of couriered replacements and scheduled visits. We do not run a 24/7 NOC; trading hours are published, and urgent jobs are booked in the next available window.
If you did not buy the hardware from us we can still look at it, but we will tell you honestly when a machine is past a sensible repair. The goal is uptime, not a bench full of patients.
What this usually includes
- Warranty handling on Webline-supplied hardware
- Diagnostics, repair and replacement
- On-site support across Nairobi, scheduled visits nationwide
- Post-install support for networks and security systems
Questions we get asked
- What are Webline support hours?
- Monday to Friday 8:00–18:00, Saturday 9:00–16:00, closed Sunday. Call +254 721 214 644 or email sales@webline.co.ke. Store order queries can also go to support@webline.co.ke.
- Do you support hardware bought elsewhere?
- We can assess it. Warranty and parts are simpler on hardware we supplied; for everything else we will quote the work before touching the machine.